...and back to the quiet ranting...

 

So the above item is the only thing that has come through out of three requests from LaGarçonne...I don't even know who to blame right now, but this blog has always been a pretty honest space for me to express whatever I feel like so I just wanted to vent about the drama afoot...

On November 24 I noted that my favorite boutique was having a sale and I decided to take advantage and pick up some winter legwear...y'all saw that.

It said on the site's home page that the offices would be closed for the holiday so I wasn't expecting my shipping information until maybe Friday...but Friday passed and there was nothing...then Monday (when my other orders came in), nothing--I called their offices and was told my shipping would be emailed to me either that afternoon or the next day...then Tuesday comes around, still nothing. Finally on Wednesday I got this:

I decided I should give them a call...

I asked them what was going on and apparently their warehouse looks a lot like my apartment (but at least I KNOW what's in those bags, okay) and they failed to update their website to reflect what was actually available, hence I ordered an invisible pair of leggings.

I was not charged for the lost item, instead I requested a replacement item (seen above) at the same discount. Interestingly, that was the only thing that arrived on Friday despite having the shortest processing time. The Marant trousers came in a box that could have very easily fit the still missing Rag and Bone leggings, but strangely, they were shipped separately and now according to the FedEx tracking site, there is no delivery date scheduled for the other piece. I have been charged for it, however.

Like I said, I don't even know who to blame right now...I could blame the boutique for their lack of organization and efficiency in communicating with me (according to the lady I spoke with mine was one of about five orders out of over 1,000 that had been lost I would think an unexpected failure would be easier to spot? I have no idea). I could also blame FedEx (which LaGarçonne may do as well) for seeing that two packages were going to the same fucking location and failing to put them on the same fucking truck (LIKE UPS DID JUST A FEW DAYS AGO WITH MY NET-A-PORTER ORDER AND MY SHOPBOP ORDERS--SHOUT OUT TO THEM).

I'm just so annoyed. To make things even more irritating I called LaGarçonne and they basically regurgitated the incorrect information that FedEx had instead of just telling me, "hey, I think we kind of fucked up somewhere... uh, again..." She legit sent me an email that said:

GURL, 12/4/15 IS A FUCKING FRIDAY NOT SATURDAY, SO WHAT'S REALLY GOING ON??? It would have been nice for the customer service rep to at least PROOF READ the fucking email so it wouldn't come off like she didn't actually look into the issue.

It's been a whole two weeks and all I've gotten is a third of my order, but here's Shopbop (coordinating with Amazon) literally shipping me new shit while refunding me at the same time within FOUR FUCKING DAYS???!!! Get into it and get it right. PLEASE.

I don't want to hear any excuses about being overwhelmed because "whaaaa, so many orders and Black Friday/Cyber Monday and whatever the fuck"--IT'S EVERY. FUCKING. YEAR. HOW DO YOU NOT KNOW TO PREPARE CORRECTLY SO THINGS LIKE THIS DON'T HAPPEN??? At least warn customers, 'hey, we're not run using over-worked employees and robots like Amazon, we might screw up, but bear with us okay...'

We'll see what happens when I wake up today (Saturday afternoonish), my guess is nothing will happen and that I'll end up having to deal with it on Monday or Tuesday next week when I go back to work.  Nice.

The bottom line is that there's really no excuse...if you're a company that wants to sell premium products you should also provide consistently proficient service regardless of the circumstances.

Noise Interference

I was determined not to waste what was left of the day as I dragged myself out of bed around too-damn-late-o'clock...

It was a wonderfully gloomy Tuesday with steady misting then pattering rain, which made it a bit challenging to shoot. I used a sandwich bag to keep my lens clear of droplets; I knew it was risky shooting in wet weather, but I can't resist a soft, gray sky against fall colors. 

Make Up: Stila's "honey", "moss"; Milani green eyeliner on the bottom with Stila's "improvise" smeared underneath. Revlon balm stain in "adore".

It was also the perfect day for a shopping mission...only because I had misplaced my actual to do list and could think of nothing better to do with myself in the waning daylight hours.

After taking way too much time to shoot this, I set off in search of an over-sized black menswear leather jacket that's not bomber style--yes, I'm that specific when I shop. My first stop was a menswear store where I was sticker shocked by the prices on the selection of genuine leather jackets. Next, I decided to pay a visit to Sears because aside from washers and dryers, they occasionally sell quality stuff...unfortunately that was not the case.

As I hurried to catch the bus to the mall, I lost one of my earbud cushions so when I got on the bus I was forced to listen to the noises of white and black trash chattering over the grumbling engine...

I get to the mall and attempt to carry out my mission, but of course I get distracted and end up in American Eagle for their 40 percent off clearance sale.

I walked in and headed straight for the back. I don't usually respond to the whole customary greeting at the door because I'm just not that kind of customer however, this one salesgirl was insistent on getting in my face and staying there in an effort to deliver her annoying and possibly racist version of customer service.

First of all, here's what I need when I walk into any retail store: 

1.) A quick greeting (which I will almost always ignore, but still appreciate) 

2.) Then I need to be left the fuck alone.

Optional: You can attempt to assist by asking if there is something I'm looking for, but if I say, "No, I'm just looking," that's your signal to back the fuck off and gimmie some room while I browse around and try to enjoy my shopping experience.

This cunt did the opposite of all of that.

FIRST, she literally hovered by me the majority the time I was searching the clearance rack--like, so close I thought she was going to start pulling clothes for me or something...the store wasn't crowded at all either so I know she could have found somewhere else to be.

SECOND, she hovered outside the dressing room door as if there was nothing else to do in that big ass store.

THIRD, she asked me if I wanted to leave the items I selected at the counter as I was browsing a bit more after leaving the dressing room.

Now, maybe reading that might not seem like much, but in real life bitch was doing the absolute most and it was beyond irritating. Let's revisit her infractions:

NUMBER ONE: DO NOT, at any point in life, HOVER around a customer...especially if that customer is a person of color and you're white...it's the quickest way to make a person have a super uncomfortable shopping experience. 

NUMBER TWO: See the second necessity for when I walk into a retail store...I have no idea why she insisted on making her presence known after I left the dressing room, let alone hovering outside the door when I was in there. The store was definitely big enough where she could have gone somewhere else to fold or hang or do whatever her lame ass job required her to do.

NUMBER THREE: When she asked if I wanted to leave my items at the counter it's like she was forcing me to make a decision or she was rushing me out of the store or maybe she thought I would steal the items? I don't know. Bitch was coming at me with all kinds of Gestapo energy so I didn't know what to think, but I do know that two shirts and my jacket is not some heavy load that I needed to leave anywhere while I continued to shop (I have been asked this before when I had several items, and clearly looked overwhelmed--this was far from the case).

At that point, I decided to very firmly, but quietly tell her to back off because she was making me uncomfortable. I said, "If I need you, I will come and find you, you don't need to be doing all of this extra..."

She simply furrowed her brow and replied, "Okaaaaaaay wellll that's what we're here forrrr..." in a wonderful airhead Valley girl attitude as she finally walked away.

Really, there should only be TWO communication points between the customer and the salesperson: greeting and fitting room if necessary (which technically means there should only be one communication point). Anything else should be initiated by the customer; the salesperson should simply make themselves visible and available, THAT IS ALL. No one likes to have a rushed or uncomfortable experience when they shop and honestly, this bitch is exactly why some people shop online.

When I got to the register I told the other salesperson I thought she should curtail all the extra (because when customer service gets fucked up I can't let it slide that easily). This kid was about as unapologetic as she was and went ahead and rang my stuff up wrong which prompted me to spend even more time in the presence of Little Miss Extra as she had to come over and correct his mistake.

Maybe this dumb little girl was really trying to help? Maybe she saw some skinny black chick who looked like she was ready to steal? Maybe she's a naturally overbearing little cunt? WHO. KNOWS.  She made me want to knock her out regardless and spending all that time afterwards just added to my annoyance.

Whatever. People are shit. I'm just glad I made it back in time for Sons of Anarchy.


jacket...American fucking Eagle
sweater, tights, hat...Urban-much better sales people-Outfitters
disco shorts...American-I dig their service too-Apparel